1. Overview
REMI is a product of Aye Aye Vacations LLC (“REMI,” “we,” “us”). REMI is an AI property operations assistant for short-term rental hosts and operators. It helps coordinate maintenance, cleaners, inspectors, vendors, turnovers, and related communications.
This Privacy Policy explains how we collect, use, and protect personal data across our website, applications, messaging channels, and services. It should be read together with our Terms of Service.
Questions: team@ayeayevacations.com
2. Information we collect
Name, email, phone number, company details, billing information, account role, and login information.
Property details, reservations, calendars, house notes, maintenance issues, work items, schedules, inventory, and the contact details of cleaners, inspectors, vendors, co-hosts, owners, tenants, and guests.
SMS, MMS, WhatsApp, PMS, email, and other connected communications, including message content, participants, timestamps, attachments, delivery status, and opt-out records.
IP address, browser and device information, pages viewed, feature usage, logs, errors, and security events.
3. Guest and team-member data
When an account holder connects booking channels, property-management systems, or messaging tools, REMI processes tenant, guest, and team-member data on the account holder's behalf and instructions.
The account holder is responsible for ensuring they have the right to provide or connect that data and for complying with applicable privacy and messaging laws.
4. How we use data
We use data to:
- operate REMI;
- coordinate maintenance and property operations;
- create and track work items;
- send and receive operational messages;
- process photos, videos, and files;
- verify phone numbers and messaging consent;
- provide support;
- secure, maintain, and improve the service;
- comply with legal, carrier, and messaging-provider requirements.
We do not use customer, guest, or team-member data to train generalized public AI models.
5. AI and automation
REMI uses AI and automation to classify messages, summarize issues, recommend actions, draft responses, analyze media, and coordinate property operations.
AI output may be inaccurate or incomplete. Users remain responsible for reviewing and approving decisions and actions where required, including those involving vendors, costs, tenants or guests, and communications or other actions involving external parties. This includes decisions involving safety, legal obligations, property access, or guest welfare.
6. SMS and MMS messaging
REMI may send recurring SMS and MMS messages relating to maintenance, turnovers, inspections, vendor scheduling, property access, tasks, reminders, and other property operations.
Message frequency varies. Message and data rates may apply.
Participants may reply STOP to opt out or HELP for assistance.
Each participant completes an individual consent flow before receiving messages. This includes opening their private link, reviewing the disclosure, confirming consent, and verifying their phone number using a one-time code. That permission may be reused to add the participant to future relevant property-operations groups until they reply STOP, revoke permission, or the messaging purpose materially changes.
In a group text, messages, replies, and each participant's phone number are visible to the other members of that group.
7. Sharing
We do not sell personal data.
We share data only with:
Cloud hosting, AI providers, messaging providers, storage, authentication, analytics, security, billing, and support providers.
Property-management systems, booking channels, messaging tools, calendars, and other services connected by the account holder.
Where disclosure is required by law or reasonably necessary to protect REMI, our customers, users, or others.
8. Mobile information and consent
We do not sell, rent, or share mobile phone numbers, SMS/MMS opt-in data, or messaging consent information with third parties or affiliates for marketing or promotional purposes.
Mobile information and text-message opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
We may share mobile information only with service providers as necessary to operate REMI messaging, verify phone numbers, deliver messages, process opt-outs, maintain security, or comply with legal and carrier requirements.
9. Security
We use reasonable administrative, technical, and organizational safeguards, including encryption in transit, access controls, account isolation, secure credential handling, logging, and monitoring.
No system is completely secure, and we cannot guarantee absolute security.
10. Retention
We retain data while an account is active and as needed to provide the service, maintain operational history, comply with legal or carrier requirements, resolve disputes, and enforce our agreements.
When an account is deleted, its data is deleted at once, except for the limited records described in Deleting your account.
11. Deleting your account
An account holder can delete their REMI account at any time, on the web under Organization, or in the REMI app under More, then Organization. Each login belongs to one organization, so deleting the account deletes the whole organization. Deletion is immediate, cannot be undone, and requires the organization's name and the current password. Step-by-step instructions are on How to delete your REMI account.
Deletion removes the login, the organization's property, operations and communications data, uploaded files, usage records, and connections to other services. REMI leaves the organization's messaging groups and releases any phone number it bought for the organization.
We keep only:
- SMS consent records (phone number, consent wording, when consent was given or withdrawn, and how the number was verified), for five years, because carriers and regulators can require proof of consent;
- a record that the deletion happened (organization name and internal identifiers, and the date), for five years, and an entry in our internal operations log (internal identifiers only), for 90 days;
- copies in encrypted backups and short-lived system logs, until they expire on their normal schedule, typically within 30 days.
Messaging, AI and other service providers keep their own records under their own policies.
12. Your rights
Depending on where you live, you may request access to, correction of, or deletion of your personal data.
Account holders can delete their account themselves; see Deleting your account. To make any other request, contact team@ayeayevacations.com.
13. International transfers
REMI is operated from the United States. Data may be processed in the United States and other locations where we or our service providers operate, using appropriate safeguards where required.
14. Minors
REMI is a business tool and is not intended for use by anyone under 18.
15. Cookies
Our website may use a limited set of cookies for authentication, security, functionality, and analytics. You can control cookies through your browser settings.
16. Changes
We may update this Privacy Policy as our practices, product, or legal obligations change. We will post updates here and notify account holders of material changes where appropriate.